Payment, cancellation and refunds
Last updated:
Draft. This page is being reviewed by counsel for your country and may change before launch. The Hebrew policies at reeco.app govern until then.
Short version: a free trial, monthly billing, cancel online in two taps, and a refund when the service was not delivered.
1. Trial and billing
The trial is free for its full length. When it ends, the plan you chose is billed monthly through Freemius until you cancel. Minute packs are one-off purchases. You see the price, the currency and the tax treatment before you confirm, and an invoice is emailed for every charge.
2. Cancelling
Cancel online from Settings at any time, no call and no email needed. The service, the number and the recordings stay available until the end of the paid period, and you can undo the cancellation until then. There is no cancellation fee.
3. Refunds
- Cancel during the trial: nothing is charged.
- A charge after the trial for a service that was not delivered (no number issued, calls not bridged through a fault of Reeco): refunded in full.
- A month you did not use is not refunded on its own, but tell us within 14 days of the charge and we will look at it; consumer withdrawal rights in your country apply where they are stronger than this policy.
- Minute packs are refundable while unused.
4. How to ask
Write to support@reeco.app from the email on your account. Refunds go back to the original payment method within 10 business days.